CO-HOSTED BY PREMIER NOW AND KREISCHER MILLER
Overview: Tired of customers just buying your product and not your brand? In today's competitive landscape, emotional connection is key to building lasting customer loyalty. Learn the secrets of The Ritz-Carlton, renowned for creating "guests for life."
This exclusive workshop for EO members will equip you with:
The power of emotional connection: Discover the difference between functional and emotional benefits, and how to leverage them for brand loyalty.
The Ritz-Carlton Service Principles: Unveil the service philosophies that create authentic connections and foster an exceptional customer experience.
Optimizing Every Interaction: Master the five key components every customer seeks in a service experience, regardless of your industry.
Crafting Legendary Experiences: Learn to anticipate customer needs, personalize every touchpoint, and create lasting impressions. Go beyond "surprise and delight" with actionable strategies.
This workshop is ideal for entrepreneurs who want to:
Elevate their customer service strategy
Build deep brand loyalty
Increase customer lifetime value
Differentiate their brand in a crowded marketplace
Date: September 26, 2024
RSVP: September 23, 2024
Venue: The Inn at Villanova University - 601 County Line Road, Radnor, PA 19087
Attendees: EO Philadelphia Members, EOA Participants, SAPs, Leadership Teams, and guests.
Pricing: Complimentary registration for EO Members, EOA Participants and SAPs, $99 for guests
Attire: Business Casual
EO Philadelphia Board Event Policy
Registration & Cancellation Deadline: Registration or cancelation of EO Members, EO Accelerators, or their guests' registrations within 72 hours of the start of an event will incur a charge per person.
This event's deadline is on or by 6:00 pm on September 23, 2024
No-Shows and Party-Crashers: EO Members, EO Accelerators, and their guests who fail to attend an event, or attend without registering will incur an event charge per person, plus any event-specific charges.
Charges: A $50 event charge applies to any EO Member, EO Accelerator, and/or their respective guests that fall in any of the above categories.
Charges will be automatically collected via eonetwork.org using the EO Member/EO Accelerators card on file or billed directly from the EO Philadelphia Finance Chair.
Please note, that all event-related charges collected due to late registration/cancelation/no-show/party-crashers will be allocated towards EO Philadelphia's annual GSEA competition prize package.